Originally published on theodysseyonline.com Customer relationships are a core part of your business success. Many businesses that outperform their competitors are just more responsive in this area. By taking a more direct and proactive approach to managing your customers, you can open up a new avenue of success for your business. How can you display genuine appreciation to them? Here are tips and practices from customer service expert and accomplished entrepreneur, Gary Brewster in Oneida, Tennessee that you can adopt.
Event Sponsorship There are many small signs of appreciation you can show to customers, but hosting an event provides significant evidence to customers that your business genuinely acknowledges and cares for their support. With these events, you can treat customers as guests - which can be a great way to elevate your relationship with them. After these events, you can follow-up with your customers, build upon that relationship, and gain additional insights into their expectations.
Customized Products and Services Customers will be pleasantly surprised to see products specifically catered to their preferences. This shows that you do respond to their feedback and are appreciative of the information they provide. Also, you are reinforcing the fact that your business firmly puts a priority on their needs and is committed to elevating their experience. You can personalize your products through a couple of means, including offering them in certain colors, modifications, labels, and more.
Use Handwritten Notes A handwritten note is one of the best ways to convey authenticity in your messages. When you use this medium for sending messages of appreciation to your customers, it generates a more positive response. In a world saturated with emails, social...Read More
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About UsGary Brewster of Oneida, TN has led an impressive career as a successful business owner in his 25 years working in the commercial roofing industry in Oneida, Tennessee. He is a trusted business leader who diligently helps customers solve any roofing issues or concerns. Through his commitment to growing successful businesses in the community, Gary has also invested in other industries such as Brewco LLC., TN KY Pawn, and T&T Car Wash. ArchivesNo Archives Categories |